Technology And Support
We strongly believe that innovation and Technology are the most important factors in our competitive business advantages, therefore we invest a lot more in R&D programs every next year.
In order to ensure the long-term, stable and reliable operation of customer’s products, Vecoton treasures every opportunity of sample testing, prototype, pilot production and mass production.
At the same time, we ensure that 100% of various products undergo their standard tests as a minimum requirement to meet customer’s applications from Raw material inspection to Final product inspection. Furthermore, most of our complete devices carry CE, FCC, E-mark even GMS and other certifications, and the battery got UN38.3，MSDS and IEC62133 certificated.
Here are some of the testing equipments for your reference.
Device drop test
Steel ball drop test
Vibration test
Waterproof test
Aging test
Cable bend test
ESD test
TP dust-free workshop
Antenna test
Alcohol rubber abrasion Test
High/Low Temperature test
Roller drop test
Battery test
Pull-push life test
Keyboard life test
2D Measuring Projector
ODM & EMS service
Vecoton is highly experienced in designing and customizing Mobile data terminal, Rugged tablet pc specified by the customer’s need, with nearly ten years experience and the constant effort of outstanding R&D team and reliable employees etc, we already have our in-house engineers including Hardware engineers, soft engineers and Mechanical engineers etc. And our solution has extended to Intel, MTK, NXP i.MX (Freescale), Rockchip, Qualcomm series etc with smooth OS like Windows, Andorid, Linux etc.
At the moment, we offer technical support to our worldwide customers including BSP support, ODM amd EMS service, therefore, we welcome the orders based off-the-shelf products or new ODM customer. which means not only for mechanical changes but also for hardware, software and the I/O port and cable etc are available to customize to meet your best needs.
Warranty
Normally we provide one year warranty, warranty for reference below
| Warramty & Repair | ||||
| Service Type | From shipment date | Freight charge | Repair fee | Turn-around-time (TAT) |
| In-warranty | 12 months | 1. To repair center by Customer | Free | TBD ASAP |
| 2. Return by Supplier | ||||
| Out-of-warranty (extended warranty) | After 12 months | By customer | Repair charge + material cost | Case by case |
Note: That failed due to misuse, accident, improper installation or unauthorized repair shall be treated as out of warranty and customers shall be billed for repair and shipping charges.
