Case Application
This case study focuses on a 300-bed private general hospital in Selangor, Malaysia, and its five affiliated community clinics. Serving both local patients and international medical tourists, the institution planned to deploy Vecoton MF-series medical terminals and iPad across all wards and clinic consultation rooms, requiring a flexible, safe, and aesthetically pleasing wall-mounting solution.
Vecoton 1200mm Wall-Mounted Articulating Arm Solution for Hospitals and Clinics in Malaysia
Project OverviewMalaysia is a leading medical tourism hub in Asia, with a well-developed private hospital sector where many facilities hold JCI accreditation, alongside a nationwide network of public and private clinics. As smart healthcare adoption accelerates, demand for bedside terminals and clinic interactive displays is growing rapidly. However, Malaysia's diverse hospital and clinic architecture makes traditional fixed-mount solutions inadequate.Pain Points:1. Compact Ward Space, Limited Terminal Placement Private hospital wards in Malaysia are generally compact, with limited bedside table space. Placing terminals on the tabletop crowds patient belongings and creates tipping hazards. Traditional fixed wall mounts offer no adjustability, resulting in poor viewing angles for reclining patients.2. Multi-Scene Needs in Clinic Consultation Rooms In clinic settings, physicians need to reposition the display during consultation, physical examination, and patient education. Fixed mounts cannot accommodate multiple postures and viewing angles.
3. Exposed Cables Compromise Aesthetics and Safety Exposed power and network cables clutter the ward appearance and risk being pulled by patients, causing device falls or tripping hazards — particularly concerning in pediatric and geriatric wards.4. Inefficient Installation and Maintenance Traditional mounts lock into a fixed angle after installation, creating hard-to-clean dead spots. Adjustments require tools, reducing maintenance efficiency.5. Limited Weight Capacity and Compatibility Terminal weights vary across models (from slim tablets to 15.6" all-in-ones). Conventional mounts offer narrow weight ranges and single VESA standards, failing to support multi-device fleets.Challenges1. Diverse Building Architecture Malaysian hospitals span decades of construction, from modern new towers to renovated colonial-era buildings, with varying wall structures (brick, drywall, concrete). Wall mounting must adapt to diverse substrate conditions.2. Durability in Tropical Climate Malaysia's hot, humid tropical climate demands superior rust and corrosion resistance for metal arms. Joint damping and spring mechanisms must maintain long-term stability in heat and moisture.3. Medical-Grade Infection Control Frequent disinfection is mandatory in hospitals and clinics. Mount surfaces must resist disinfectant corrosion with no hygiene dead spots, and joints must not trap dust or contaminants.4. Multilingual, Multicultural User Experience Malaysia's patient population is ethnically diverse (Malay, Chinese, Indian, expatriate), with varying device usage habits. Arm adjustment must be intuitive without requiring complex instructions.5. Large-Scale Deployment Efficiency With 300+ beds across five clinic locations exceeding 400 mounting points, the solution required simple, standardized installation to reduce labor costs and deployment timelines.
Our Delivered Solutions
To address these needs, Vecoton delivered its 1200mm wall-mounted articulating arm solution, paired with MF-series medical terminals and some customer's own ipad, enabling flexible, safe, and aesthetically integrated smart terminal deployment.
- Total length of 1200mm delivers broad horizontal reach, extending from the wall to above the bed or across the consultation room- 540° horizontal rotation with limit stops allows patients and staff to operate from any angle- Pitch angle of +20°/-60° accommodates reclining, sitting, and standing postures- 500mm lifting range with mechanical spring structure enables effortless one-hand height adjustment
- Materials: aluminum alloy arm with iron base — robust and durable, white finish blends seamlessly with healthcare interiors- Internal cable routing: wires run through the support arm with zero exposed harness, combining clean aesthetics with pull-out prevention- Internal anti-scratch silicone protects cables from wear- Anti-collision silicone on rotating joints prevents wall damage during arm movement- Two-stage pitch angle tension adjustment accommodates varying device weights for optimal balance
- Dual weight capacity options: 0.5–2kg / 2–4kg, supporting the full MF terminal lineup from 10" tablets to 15.6" all-in-ones- VESA compatibility: 75×75mm and 100×100mm, fitting mainstream medical terminals- No exposed mounting screws — silicone covers provide a clean finish and easy cleaning
- 200,000-cycle lifting lifespan meets high-frequency hospital usage- 3.5kg net weight ensures stable wall mounting- Adjustable joint damping keeps devices securely suspended without drift
- Wards: wall-mounted beside the bed head; arm folds flush against the wall to save space and extends to the patient when in use- Clinic consultation rooms: wall-mounted beside the physician's desk; swiveled toward the patient for health education or toward the physician for EMR review during examination- Standardized installation: M4 device mounting screws, 120×80mm base hole pattern — uniform tools and procedures.
Vecoton's 1200mm Wall-Mounted Arm solution — with flexible adjustability, medical-grade safety design, and broad device compatibility — successfully resolves the space, safety, aesthetic, and maintenance challenges of smart terminal deployment in Malaysian hospitals and clinics. Beyond Malaysia, this solution offers a replicable terminal mounting model for healthcare institutions across Southeast Asia and tropical regions worldwide.
The wall-mounted arm fully frees bedside table space. Its 1200mm reach covers the entire bed area, while the folded position occupies minimal wall space — wards appear cleaner and more spacious.
Patients can self-adjust terminal angle and height for comfortable viewing of health education videos, remote family visitation, and on-demand entertainment even while reclining. Patient satisfaction exceeded 90% post-deployment.
In clinics, physicians reposition the display with one hand, seamlessly switching between consultation, examination, and education modes. Average per-consultation operation time decreased by 15%.
Internal cable routing eliminates pull and tripping hazards. Anti-collision silicone protects walls and equipment. The screw-free silicone-cover design enables thorough disinfection, meeting hospital infection control standards.
Standardized installation cut per-point deployment time to under 20 minutes, completing all 400+ points a week ahead of schedule. The 200,000-cycle lifespan and durable materials eliminate arm replacement within five years, reducing maintenance costs by approximately 40%
The sleek white arm design integrates seamlessly with modern ward interiors, serving as a showcase for the hospital's smart healthcare capabilities and strengthening trust and preference among international medical tourists.
Next Steps Upon Your Interest
Your enquirie are always welcomed, contact our sales and send us your preferred Chipset SoC, screen size, memory configuration, interfaces, and optional modules or VESA mounts if require.It would be appreciated to get your project information such as target quantity, lead time, application enviroment etc, learning more about that helps us analyse and recommend suitable solutions for you, thank you!
GET IN TOUCH
Ask about Vecoton products, customization, services, pricing, technology support or anything else. We are ready to help.
Email：sales@vecoton
Working Time: 9:00 - 18:00
